Privacy Policy

Information We Collect

We collect different types of information to operate the Service effectively and to provide you with the best possible experience.

• Account information such as names, email addresses, authentication details, and tenant identifiers.
• Usage information including call metadata, routing decisions, and interaction logs generated by your use of the Service.
• Customer content including audio recordings, transcripts, and messages captured by PersonaDesk.ai on your behalf.
• Technical information like IP addresses, device identifiers, and browser characteristics collected through standard logging.

How We Use Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service.
• To configure and improve AI call handling, routing, and integration behavior based on your settings.
• To monitor performance, troubleshoot issues, and protect the security and integrity of the Service.
• To communicate with you about account-related matters, product updates, and support.
• To comply with applicable legal obligations and enforce our Terms of Service.

Legal Bases

Where required by law (such as in the European Economic Area or United Kingdom), we process personal data on the basis of several legal grounds, including the performance of our contract with you, our legitimate interests in operating and improving the Service, compliance with legal obligations, and your consent where applicable.

Data Sharing & Processors

We do not sell personal data. We may share information with:

• Service providers that support hosting, telephony, storage, analytics, or other operational functions under appropriate data protection terms.
• Integration partners that you choose to connect (for example, calendars, CRMs, or ticketing systems).
• Legal and compliance recipients where disclosure is required to comply with law, regulation, or valid legal process.

Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention windows for call recordings, transcripts, and logs may be configurable within your account settings or commercial agreement.

International Transfers

PersonaDesk.ai may process and store information in locations outside of your country of residence. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect personal data transferred internationally.

Security Measures

We implement technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. These controls include:

• Encryption for data in transit and at rest.
• Access controls, authentication, and audit logging.
• Segregated environments and tenant-level isolation.
• Operational policies and procedures for incident response.

Your Rights & Choices

Depending on your location and role (for example, customer vs. end user of a customer), you may have certain rights over your personal data, such as:

• Accessing a copy of personal data we process about you.
• Requesting correction or update of inaccurate data.
• Requesting deletion of certain personal data.
• Requesting restriction or objection to certain processing.
• Requesting data portability, where applicable.

AI Model Usage & Training

PersonaDesk.ai uses AI models to analyze calls, generate responses, and support automation. We design our systems to respect customer configuration and data protection obligations.

Where model providers or sub-processors are involved, we use contractual and technical controls to limit how data is used and stored. Additional information about AI behavior and controls may be provided in your commercial agreement, security documentation, or Help Center articles.

Contact & Data Protection

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, you can contact us using the channels listed in the app or on our website.